Return & Refund policy

Refunds and Returns Policy for Ekhonie Innovation LTD (www.ekhonie.com)

 Overview: Our commitment is to customer satisfaction. This policy outlines the conditions and procedures for returns and refunds.

Return Conditions:

  • Products must be returned within 7 days of purchase.
  • Items must be in original condition, unused, and with all original packaging and accessories.
  • Certain products may be excluded from return due to hygiene or other reasons.
  • You may need a video of a sensitive product. 

Initiating a Return:

  • Contact us at [email protected] with your order number and reason for return. Or call 8801816911911
  • Follow instructions provided by our customer service team.

Refund Process:

  • Once the return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original method of payment within a 3-4 working days.

Fees and Costs:

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • If the product Fault is by us, you will refund the delivery charge without conditions.  

6. Exchange Policy:

  • Exchanges are subject to product availability.
  • If we sent you the wrong size and product you may get a free exchange based on the availability. 
  • If the product is not available you will get a refund. 

7. Contact Information: